Cannot Remove Content Library in VCSA 6.5 Update 1

Problem

At a customer I came across the following problem, the customer was not able to remove a Content Library from vCenter Server. They just created a Content Library and after that, they wanted to remove the item. When they tried to remove the content library it failed. We started troubleshooting the log files and tried to remove the Content Library in different ways with the vSphere Web Client, PowerShell and REST API but all ended with the same error. The error messages are listed below.

To add some more background information: the customer was running the environment with an external platform services controller and a vCenter Server (VCSA). The version that was being used was VCSA 6.5 Update 1e.

Content Library – Error messages

Cannot Remove Content Libary – 01

Cannot Remove Content Libary – 02

Cannot Remove Content Libary – 03

Solution

We ended up calling VMware Global Support Services (GSS) to resolve the issues. They were very helpful and fixed it within a couple of minutes. The knowledge base article listed below is only available for internal VMware personal.

The internal knowledge base article related to the issue:
– https://ikb.vmware.com/s/article/50121825 – Unable to delete the stale entry for the content library from the web client

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